At Apple Marketing, customer satisfaction is our priority. We strive to provide high-quality products and services. This Refund Policy outlines the terms and conditions under which you may request a refund for products purchased from our website. By making a purchase, you agree to the terms of this policy.
- General Refund Policy
Apple Marketing offers a refund for eligible products returned within 30 days of the original purchase date. All refund requests must comply with the conditions outlined below. After 30 days, we cannot guarantee a refund or exchange.
- Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging, including all tags, labels, and any accessories.
- A receipt or proof of purchase must be provided with your return request.
- Items marked as non-refundable (e.g., clearance items, personalized items, and certain consumables) are not eligible for refunds.
- Refund Process
To initiate a refund, please follow these steps:
- Contact Us: Email our customer service team or call us to request a return authorization.
- Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN) along with instructions on how to return the item.
- Return Shipping: You are responsible for paying the return shipping costs unless the item was defective or incorrectly sent. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
- Processing Time: After we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7–14 business days, and a credit will automatically be applied to your original method of payment.
- Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receiving the item to request a replacement or refund. We may request photographic evidence of the damage. If approved, we will cover the return shipping costs for defective items.
- Exchanges
We do not offer direct exchanges. If you need to exchange an item for a different size or color, please follow the refund process outlined above and place a new order for the desired item.
- Non-Refundable Items
The following items are not eligible for a refund:
- Gift cards
- Downloadable software products
- Sale or clearance items
- Custom or personalized items
- Items returned without original packaging
- Cancellations
If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will cancel your order and issue a full refund. If the order has already been shipped, you will need to follow our return process upon receiving the item.
- Refunds for Digital Products
Digital products, including eBooks and downloadable content, are non-refundable once the purchase has been completed. If there are issues accessing your digital product, please contact our customer service team for assistance.
- Customer Service
For questions or concerns regarding our refund policy or to initiate a return, please contact our customer support team.
- Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with a new “Last Updated” date. Your continued use of our website after any changes constitutes your acceptance of the updated terms.
By making a purchase from Apple Marketing, you acknowledge that you have read and understood this Refund Policy and agree to comply with its terms. Thank you for choosing Apple Marketing!